Privacy Policy
Last updated: March 2026
1. Who We Are
Taylored Campervan Conversions Ltd ("we", "us", "our") is a company registered in England and Wales. Our registered address is Unit 3 Team Services Building, Pottington Business Park, Barnstaple, EX31 1QN.
We are committed to protecting your privacy and ensuring your personal data is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. What Data We Collect
We may collect the following personal data:
- Name, email address, phone number (when you contact us or submit an enquiry form)
- Vehicle details (when enquiring about buying or selling a van)
- Payment and finance information (when processed through our finance partners)
- Technical data such as IP address, browser type, and pages visited (via cookies and analytics)
- Communication preferences (e.g. newsletter opt-in)
3. How We Use Your Data
We use your personal data to:
- Respond to your enquiries and provide quotes
- Process orders and manage our services
- Send you newsletters, offers, and service updates (only with your consent)
- Introduce you to our finance partners where requested
- Improve our website and services
- Comply with legal obligations
4. Legal Basis for Processing
We process your data on the following legal bases:
- Consent – where you have opted in to marketing communications
- Contract – where processing is necessary to fulfil a contract with you
- Legitimate interests – where we have a business reason to process your data, balanced against your rights
- Legal obligation – where we are required to process data by law
5. Sharing Your Data
We may share your data with:
- Auto Finance Online Ltd – our finance partner, authorised and regulated by the Financial Conduct Authority (FRN 832181), when you request finance options
- Service providers – such as email and hosting providers who help us operate our business
- Legal authorities – where required by law
We will never sell your personal data to third parties.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for up to 3 years. Marketing consent records are retained until you withdraw consent.
7. Your Rights
Under the UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing of your data
- Data portability
- Withdraw consent at any time (where processing is based on consent)
To exercise any of these rights, please contact us at enquiries@tayloredcampervanconversions.co.uk.
8. Cookies
Our website uses cookies to improve your browsing experience and analyse site traffic. You can control cookie settings through your browser. We use:
- Essential cookies – required for the website to function
- Analytics cookies – to understand how visitors use our site
- Third-party cookies – from embedded services such as our finance calculator
9. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.
10. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
11. Contact Us
If you have any questions about this privacy policy or how we handle your data, please contact us:
- Email: enquiries@tayloredcampervanconversions.co.uk
- Phone: 01271 269056
- Address: Unit 3 Team Services Building, Pottington Business Park, Barnstaple, EX31 1QN
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.